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The Invisible Fighter

Linux Sneaks into the Small Business Marketplace

By Robin Miller December 28, 2004

But they don't sell Linux or even tell clients they're using it unless they ask, which most of them don't since they are mainly interested in having their systems run as smoothly as possible for the lowest cost, and don't care what software Ace installs as long as it helps them achieve those two goals.

Ace is one of a growing number of information technology service companies that use Linux and open source software to win computer installation and maintenance contracts from cash-conscious small business managers.

"Our main strategy is to reduce their costs by preventing problems proactively," says Perilstein. Ace accomplishes this typically by remotely monitoring clients' computers so that they can "catch some problems early," including "some we can fix before the customer notices [them]."

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